"Fast,convenient,honest.Would Highly recommend"
"It was simple, they had the highest price of any website searched,and payment came quickly "
MENU

FAQ

How does it work?

Simply search for your device or browse by category. You will be prompted to answer a few questions about the condition of the device. After confirming your answers, you will be given a quote. If you accept the quote, submit your order. Choose to print free shipping label on your computer or to get free shipping box with shipping label in the mail ( takes 2­3 business days before box arrives). Ship phone to us and get paid.


How long does it take to get paid?

No one wants to be wait to get their money! We understand that. If you request payment by PayPal or check, you should have your payment within 48hrs after we receive your phone . That means if we received your iPhone on a Monday, you should have the money in your account by Wednesday. For check payments we need a valid email address as all check payments will be send send via eCheck. An eCheck is simply an electronic version of a paper check, the only difference is that you retrieve it via your email.

  1. You will receive an email notification each time we send you a payment
  2. Click on the link in the email and download the eCheck PDF
  3. Print the check using any printer
  4. Endorse and deposit as you would any paper check

To learn more about the benefits of eChecks, click or paste this link:
www.deluxeechecks.com/learn-more/#receiving


How long do I have to send my Phone?

You have 3 business days to send in your Phone with our prepaid box. So if you receive your prepaid box on a Friday, make sure it is in the mail by Tuesday. If you are using a printed label instead of a shipping box, please make sure to send in your iPhone within 3 business days from placing your order


Is the amount I am quoted the guaranteed amount?

Not necessarily. In most cases, the condition you claimed during the quote process will be accepted. But sometimes, the condition you think the device is in and our assessment may differ, and the quote may change. You have the option to accept or deny the new quote.


Do I need to delete my personal information?

Every device that comes in is wiped clean of all information, whether you've already done it or not.


Should I deactivate the service on the phone?

Yes, be sure to deactivate your cell phone service prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.


Do I have to delete Icloud on my iphone ?

YES. It is very important. iCloud: Remove your device To remove a device that’s online, first turn off Find My iPhone on the device, or erase the device. If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset). When you erase your content, Activation Lock is also turned off. Remove your device from Find My iPhone

  1. Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).
  2. If you’re already using an iCloud web app, click the app’s name to switch apps.
  3. Click All Devices, select the offline device, then click Delete.
  4. The Delete icon appears only after Find My iPhone has tried and failed to connect to your device (this may take a few minutes).
  5. Note: You can also click “Remove from Find My iPhone” in the device’s Info window.
  6. Click Remove.

If your device goes online again later (and Find My iPhone is still turned on), it automatically reappears in Find My iPhone. If you still have access to the device, prevent it from reappearing by turning off Find My iPhone:

  • On an iOS device, go to Settings > iCloud, then tap to turn off Find My iPhone.
  • On a Mac, choose Apple menu > System Preferences, click iCloud, then deselect Find My Mac.

For video how to remove iPhone from your iCloud account click here: https://www.youtube.com/watch?v=FZ84H0ySxng


Can I change my mind after I receive your offer for my device?

Sure. You can review the offer and choose whether or not to proceed with the trade­in.


Is there a limit on the number of phones I can sell?

No TradeOldPhone.com does not have a quantity limit. Whether you are an individual with 1 or 2 phones, or a large office with 200 phones , we are the program for you.


How can I track the status of my sale?

Tracking the status of your sale is easy. Simply visit the "Track Your Device" page of our website and enter the email address you used to register the sale of your device. From here, you will be able to view the complete status of your order from when we receive it until when the payment is sent.



Any other question?

You can always email us at help@tradeoldphone.com or call us 1-800-773-5242 to check the status of your order, or if you have any questions.

Email Us









Data Security: TradeOldPhone.com guarantees all data on your devices will be wiped completely .
Great prices. Excellent Service.
100% Satisfaction Guaranteed.